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Technology At Work |
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Leading Edge Claim System
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FACTS® Services, Inc. integrates the processing of your Medical, Dental, Vision, Flex and Defined Contribution plans. |
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Our claim system is Fully Integrated with Emdeon Corporation for the
receipt of Electronic Data Interchange (EDI) claims as well as our
outgoing provider payments and employees explanation of benefits. All
paper transactions are stored online for reprinting or retrieval. |
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We are securely connected to Smart Data Solutions for clean and accurate claims data capture. |
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PBA is connected to some of the nation's largest PPO networks to allow for very fast and accurate repricing of network claims. |
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Secure state of the art website supported by (industry leading) HealthX
allowing us to communicate with Brokers, Providers, Clients and covered
participants 24/7. Our website also allows us to deliver and retain
standard and custom reports for download or viewing. |
Strong Technology Infrastructure
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Our MCSE certified Information Technology staff is on call 24/7 to
support our systems ensuring your PBA experience is always on. |
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Redundant network access points to keep us connected to the internet. |
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Secure, climate controlled Data Center. |
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128 bit encryption on all file transfers with all vendors. |
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Dedicated secure email environment to protect PHI while allowing us to communicate with our clients, brokers and vendors. |
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Storage Area Network (SAN) allows us to backup changing data on an
hourly basis for fast retrieval of data in the event of a server
failure. Tapes are transferred nightly to a secure environment for
storage. |
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All critical server equipment is provided by HP/Compaq and IBM. Our
entire server room is supported with Uninterrupted Power Supplies (UPS)
by APC's Infrastructure systems allowing us to keep our computers and
phones running through most short term power outages. |
Professional Development Team
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Project Management Institute (PMI) certified development team. Agile
and organized development and deployment of solutions to accommodate the
ever changing needs of our clients and government requirements. |
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Our Programming staff consists of more than 40 years of experience in
C#, Pick, Visual Basic.Net, Crystal Reports and a number of other
software platforms. |
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Dedicated conversion team that is able to convert Enrollment, Claim and
Accumulator data from most formats to ensure a clean and accurate
transition into PBA. |
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Acclaimed, Automated Data flow for reporting and disclosing stop loss claim activity. |
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