Member Advocate

What we need from you

Technical Skills

• Strong verbal communication skills along with being an active listener.
• TPA/Insurance Company environment or medical billing office experience preferred.
• Proficient in Microsoft Office Suite products.

Soft Skills

• Must be able to maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Must be a self-starter who is organized, sets priorities and manages time effectively.
• Ability to quickly learn and adapt to new concepts/systems.
• Ability to interface with various levels of the organization.

What you'll be doing

Day to day

• Handling inbound phone calls and provide quality customer service to callers.
• Placing follow up calls to members and providers.
• Responding to portals and e-mails.
• Maintaining a work knowledge of plan benefits.
• Suggesting process improvement ideas.
• Going the "Extra Mile" when necessary.
• Performing other duties as assigned to support PBA’s Mission, Vision and Core Values.

To Apply

To apply for a job or submit a resume, please apply online: Apply Now