Outstanding Member Advocacy
The hallmark of PBA's superior service is our Member Advocacy team, which includes experienced professionals ready to serve our clients quickly and accurately. Our domestic call center has live Member Advocates answering all phone calls, not automated systems. We never trap callers in an endless phone carousel system. We fully understand that when callers reach out with a problem, they are often anxious for a resolution.
Our Member Advocates provide personalized, empathetic service to every caller and have a first call resolution rate of 98%. The PBA team provides reassurances and answers questions thoroughly to provide peace of mind. Likewise, each employer group is assigned to and supported by resolute account teams comprised of associates with an average of 20 years of industry experience.