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Contact Us

If you haven't found the answers you were looking for on our website, feel free to contact us by email using the email form below. Or, contact us by any of the contact methods listed below weekdays between the hours of 7am and 5pm CST.

Contact Us By Phone & Fax

800-435-5694

Please use this form for any covered member/employee/dependent questions or issues as well as any general inquiries. Do not submit any sensitive information as text or attachments through this form. A customer service representative will contact you to help you submit any sensitive information or documents in a secure format.

Location & Directions

To Submit RFPs

To submit RFPs, send all materials to sales@pbaclaims.com.

IVR and Fax Back System for Providers

Providers can access the Interactive Voice Response (IVR) and Automated Fax Back System by dialing 630-655-3755 and choosing menu path 1 - 1.

Need Technical Support? Have Questions About Your Benefits?

For technical support or to report a problem with our website or mobile apps, visit our support page. For benefit questions, contact PBA customer service at 800-435-5694, weekdays between 7AM and 5PM CST.